For diagnostic and troubleshooting purposes, it may be necessary to operate a computer in Safe mode. In Safe mode, typically the operating system will load and run the minimum set of executable functions necessary for the computer to run. This allows a technician to quickly isolate the root cause of problems observed in Normal mode, remove dangerous and/or unnecessary software, and fix/maintain other parts of the system. In order to do this on a remote computer, a Master user can execute a new Start menu item in the Proxy Networks > Utilities start menu group on the Host called Restart system in ‘Safe Mode with Networking’. This menu option will execute a program installed along with the Host that will configure the system to start in safe mode (with networking enabled) on next reboot. The user will then be prompted to continue with the reboot.
NOTE: Once rebooted, the Host service will automatically be restarted; however, Master will need to re-establish connection to the Host.
This program has following features:
· On Windows 10/Server 2008 and newer, an elevation prompt for account credentials with administrator privileges will appear, if necessary.
· A confirmation prompt is displayed to the end user to confirm the operation; if accepted, the system is configured for safe mode boot, and restarted programmatically.
Once the system is restarted in Safe mode, it will automatically be reset to start in Normal mode on the next reboot.
NOTE: In Safe Mode, the Host will run with user-mode screen capture capabilities only.
