Definitions

Term	Definition
Account Users	Network administrators, helpdesk technicians, and other IT staff who need remote access to virtual and physical computers throughout the corporate network.
Administrative Account	A type of account defined for the Web Console; Administrative Account will typically have access to all operational and administrative Sub Tabs, including Accounts, Analytics and Settings.
Chat	A type of Service that allows a local Host user to chat with any Account Users with Master connections to that Host.
ClickOnce Connection Window	Default connection window on Internet Explorer, Edge with ClickOnce plugin, or Chrome with the ClickOnce plugin. Opens in own window and is differentiated from the HTML5 Connection Window in that it includes all capabilities including File Transfer and Remote Management.
Clipboard	A type of Service that allows local Host user and Account User to exchange data between desktops via copy-and-paste.
Concurrent Users	A licensing mode in which the number of accounts in use at the same time are counted. Note: Only Account User Accounts actively logged into the Web Console and/or those with Master Connection Windows open with Input Control are considered to be in use.
Connection Window	Popup window that provides view of a Host desktop through a Master connection and may include other tools and services for Remote Control, Remote Management, Remote Printing, File Transfer, Chat.
Deployment Tool	A standalone management application for mass deployment of the standalone Host and Master applications and/or changes to Host configuration; requires WMI if Host is not installed.
HTML5 Connection Window	Default connection window on browsers other than IE, Edge without the ClickOnce plugin, and Chrome without ClickOnce plugin on PC and the default connection window on Android/iOS web browsers.
Extension Tag	Custom information that can be attached to one or more Hosts; Extension Tags can be used to identify specific Hosts for custom scripts and/or automatic grouping rules.
File Transfer	A type of Service that allows files or folders to be transfered to or from a Host desktop and an Account User's desktop over a Master connection.
RAS Connection	Secure persistent connection over proprietary network transport between a Host desktop and the RAS Server, which can be used by Account Users to make a Master connection
RAS Server	The PC-Duo networking application that serves as the hub for all connections with Hosts and Masters. It can be monitored and managed through the Web Console.
Group	A custom-defined collection of Hosts on the RAS Server; one or more Groups can be defined, and Hosts can belong to one or more Groups beside the standard top-level Managed Hosts group.
Host	A standalone application that captures local screen display information in real time, compresses it and sends it over a secure connection to one or more Masters running on Account User desktops; can also refer to any machine with Host software running. The Host is an installed application that requires local administrator rights and a reboot to install kernel-level software; it runs as a service and allows for unattended (or attended if configured) access as long as the system is turned on.
Host on Demand (HOD)	Ad-hoc, streamlined version of the Host that can be used by an end user to share their desktop instantly with no installation or admin rights needed.
Input Control	A type of Service that allows the Account User to control mouse and keyboard input into the local Host desktop
Limited Admin Account	A special type of account defined for the Web Console; Limited Administrative Account will have read-only access to certain tabs in Web Console, such as Activity and Gateway, to determine which licenses are in use. When all available Administrative licenses are already in use, additional Administrative logons will become Limited Admin with reduced rights.
Managed Hosts	Hosts that are reporting to the Gateway Server and have been designated to be managed (some Hosts can be reporting to Gateway and be designated as unmanaged).
Master	A standalone application that allows a user to establish a connection to a Host, and to take advantage of services such as Remote Control, File Transfer, Remote Management and others.
Master Account	A type of account defined for the Web Console; Master Account will typically have access to Hosts, At-a-Glance and Recordings tabs to find Hosts, establish a remote control connection and to make/playback recordings.
Personal Account	A type of account defined for the Web Console; Personal Account will typically have access to the Hosts tab wth only one Host presented for establishing remote control connection and to make/playback recordings.
QuickConnect	Hyperlink for each Host in the Hosts table and on the At-a-Glance tabs which will launch the Master Connection Window for that Host; enabled when the RAS Server is in Concurrent User license mode.
Recording	Feature of the RAS Server that allows the desktop of any Host with a RAS connection to be recorded for a user-defined period of time; recording files are stored at the RAS Server for playback.
Remote Access	Secure connection to a virtual or physical computer desktop that supports screen sharing, file transfer, remote management and other support and collaborative services.
Remote Management	A type of Service that allows Account User to employ Windows Management Instrumentation (WMI) commands to view/edit system settings and other information on the local Host machine.
Remote Printing	A type of Service that allows Account User to redirect printing of documents on the local Host desktop to the Account User’s local printer or from the Account User’s desktop to the Host.
Reverse Connection	A special type of RAS connection in which the Host will actively maintain communication with the RAS Server; helps to maintain persistent connection when firewall and/or NAT device is in network pathway.
PIN	Personal Identification Number. Each Host will have a 6-digit string identifying it and can be used as an alternative means to identify and connect to a Host. From the web console landing page, a PIN may be submitted and a connection to the corresponding Host will be launched if the PIN is valid and authentication is successful.
Unmanaged Hosts	Hosts that are reporting to the RAS Server and have not been designated to be managed. When in the Managed Hosts model, and the maximum Host capacity has been reached, additional Hosts that report in are housed in this group.
Host for VDI	Special type of Host that will run inside of transient Virtual Desktop Instances