The Connection submenu options are available when the RAS Server is in Concurrent User license mode. By default, the Master is not licensed and both the QuickConnect link and the Connection submenu options will be in grey and inactive. If the RAS Server is in Concurrent User license mode (see the Gateway > Gateway Licenses section below for more information), any Account User can open a Master window to this Host by clicking on the QuickConnect link (will be active) or by selecting a command from Connection submenu. See Master section below for more information about Connection submenu options.